Active listening eTool
Active listening improves two way communication and influence. This handout for supervisors provides a How To guide.
THE BENEFITS OF ACTIVE LISTENING
Active listeningis a technique that allows the listener to glean as much useful information as possible from a conversation, while ensuring that the person who is talking feels worthy, appreciated and respected.
In the return to work context, active listening may help:
- Establish rapport;
- Demonstrate care;
- Develop a deeper mutual understanding;
- Place the listener in a position where they have more control over the direction of the conversation;
- Increase motivation;
- Prevent misunderstandings; and
- Increase the employee’s sense of ownership over the solutions to RTW problems.
By really paying attention to what a person is saying, you encourage them to continue talking, as well as ensuring communication remains open and positive.
Use this handout if you think a supervisor might benefit from more active listening, and gaining the worker's trust.
The handout is in Word format. Downloaded and email or print. Feel free to edit the Word document if you wish, and add your logo and contact details.
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